Ceramics in general is a unique and unpredictable business. The many nuances and variables that exist add to the beauty and elegance of handmade ceramic tile. Thus, the handmade nature of ceramics lends itself to variations from product to product, batch to batch, and kiln load to kiln load. There will be slight distinctions in shape, size, color, and texture in almost every item. These variations are inherent to ceramic material and therefore must be expected. Accordingly, every glaze batch and kiln firing produces slight differences in color, shading, texture, and size. To ensure the smallest possible range in color variation, it is best to order enough tile to complete the installation and depending on the project, 5-15 % extra. Also, to avoid miscalculations it is recommended that you have a professional tile contractor calculate the measurements and quantities for your tile project. Furthermore, Malibu Ceramic Works’ products are used in a variety of applications such as kitchens, bathrooms, floors, pools, fountains, and stairs. Some products may not be suitable for all applications. If values for characteristics such as absorption, crazing, or coefficient of friction are required, please contact us in writing before placing order. No claims for any
tile order will be accepted after installation.
MINIMUM ORDER POLICY
All custom orders must meet the minimum order requirement. Generally, 10 pcs /design/size/color scheme. For add-ons and small orders a charge of $250 will apply. Quick Ship items do not apply.
After receiving your order, a copy of the estimate/invoice will be sent and/or faxed to you to verify the accuracy and details of your order. At that time, all applicable changes or revisions should be made.
Once the order is verified, a signed copy should be sent back. We will begin production once we have
a confirmed order. Malibu Ceramic Works is not responsible for final quantities ordered. Please consult your tile contractor.
There are many variables that go into and affect the price of our tile. Material prices, supply, labor, and quantities, to name a few, are subject to extreme fluctuation. We are committed to providing our customers with the most affordable product and maintaining a relatively stable pricing scheme. However, we reserve the right to change prices, terms and conditions of sale without advanced notice (these do not include jobs already bid or quoted).
A 50% non-refundable deposit is required for all orders to begin production. The balance is due prior
to shipment. For payments via credit card, we accept Visa & Mastercard. All payments must be made by check for orders over $5,000. **Full payment is required in advance for all strike-offs ($35 each) and orders under $500.**
STANDARD PRODUCTION SCHEDULE
Production will not begin before we have a signed sales order form/invoice and a 50% deposit. Once these are received your order will be processed and our production team will begin preliminary work. Most standard orders will be shipped within a 4 to 6 week period. Some orders, depending on complexity and size, may take longer. Please note that your order will not begin production until a 50% deposit is received.
ORDER CANCELLATION POLICY
Because we are a custom tile manufacturer and produce client specific products without inventory,
we are unable to accept cancellations after production has begun. Please be advised that all deposits are non-refundable.
If our 4 to 6 week lead-time does not meet your requirements and you must have the tile sooner, a rush charge may be added to expedite your order.
SHIPPING AND HANDLING
We ship all over the world, and because of the nature of our custom orders it is impossible to determine
the exact cost for shipping your order. We strive to provide our customers with the safest and most affordable means in all shipping areas. Please be advised that delivery is not included in the price of the tile; all shipping charges are the responsibility of the customer and must be prepaid or billed to the purchaser’s own shipping account. Final shipping costs can only be determined when your order is packaged and ready to go.
(If your order requires extra precautions to be sure that the product arrives safely a small fee may be charged for additional packaging)
All products leave our factory in good condition and are properly packaged. We ship all orders F.O.B.
Malibu Ceramic Works. All claims for damaged or broken merchandise must be made through your carrier.
If shipping was arranged through our carrier, claims must be made to Malibu Ceramic Works within 5 days.
All claims regarding your order pertaining to color, design, quality, or quantity must be resolved prior to installation. All claims for product returns must be made in writing within 5 days of receipt. Returns must be made in original packaging. Freight is the responsibility of the customer. No claims will be accepted for any reason after installation.
OWNERSHIP OF TILE
Malibu Ceramic Works maintains the lawful ownership of all products until they are paid in full.
Malibu Ceramic Works does not store customers' orders. When production is complete, the customers are required to pay in full and provide shipping arrangements. A storage fee of 1.5% per month will be added for up to 3 months. After the initial 3 month period the items will be disposed of in a way we deem necessary.